TeamViewer is a great application which can be downloaded from CNET for free and offers features that allow technicians to solve problems on computers that are not in their usual range of access. The control is done remotely and it includes finding the diagnosis and also the cure of the problem. This product is at number one in the Remote Control category on the CNET site.
The file sharing works behind any firewall or so the publisher of this product says. The name of the publisher is also TeamViewer. This product can be used on Windows systems. The other systems are not mentioned in the description on CNET, but I guess that it works just fine on Linux and Mac also.
This program is the standard tool for providing support remotely as long as the two computers which are connected this way have installed this program. It is easy to install and you don’t need to read books, nor to attend classes to learn how to install this software. When you first start this program and use it with a second computer, the both computers will receive an ID. When you want to get connected to the other computer, just type the ID to which you want to connect and the connection can be established immediately, as long as your partner accepts it, because this means that you are going to enter his computer and if he is at the office or has other things to attend to, he might reject your request for the moment.
The software can be used also at meetings, where the important people that have to be present there, are not, due to a reason or another. They still can make their presentation remotely, by connecting their computer with the company’s computer, whose image is going to be seen by those present in the room at the meeting. You can find more uses of this software, if you start using it for real.
