Those who have laptop computers or any other type of product designed by Dell should register their product and should subscribe in order to receive the newest information about Dell products and promotions and also to be permanently aware with the updates of their products. Especially the software programs and the drivers for certain electronic components will be updated from time to time. You cannot know if an update is available, unless you subscribe to the manufacturer’s Website and provide your e-mail address.
This will also help you in the situation in which you will experience a problem with your product from Dell. It is not wise to contact Dell for every problem that can be solved by the guy that sold you the computer in the first place, assuming that you bought the computer from a Dell Direct store or from a computer center authorized by Dell to sell their products and to provide assistance, not only in the sale process, but in the maintenance and repair process, if this will ever be needed by your product.
It would be fantastic for your product not to require a repair during its life, but this is kind of impossible. An electronic component, no matter how big or small, will require at least a check out every now and then. You need to do this on a regular basis, just like you monitor the blood pressure or other medical term that is related to your health.
The Dell Support page can be reached if you write on Google “Dell support” or if you enter directly dell.com and from there you go to the Support section. So, enter the official site, choose the Support category and then you will redirected to that page. Now you will reach to the main support page, which includes three sections. They are: support for home users, small businesses and enterprise IT. If you are not an IT specialist, you could forget about the last section.
Let’s say you are not a company, but an individual user. Select that option and see how a new page is displayed. If you have registered your computer immediately after you bought it, you have the possibility now of loging in with your username and password. In this page, you have several buttons and some links.
According to your computer’s problem, you can choose to go to drivers and downloads page, to the technical support page, to the Windows 7 or other operating system support page and others. If you simply have a question to ask, I would suggest you to check out first the forums and see if someone else has confronted to the same problem with which you are confronting. You can select to receive the support by topic; this means that you can choose support for printing, networks and wireless, support for security and anti-virus issues or video problems and more.
In this page, you’ll find help for all the drivers issues and for troubleshooting problems. The good thins is that you can read manuals, which are normally in a PDF format, you can find out what upgrades are available for your computer and see how to benefit of an extended warranty.
The last and the most important aspect here is that you can order the support. The support is offered for free to you, if you have a Dell product. Still, there are some services which are offered in exchange to a fee, such as Solution Station, Dell Download Store and Online Training. When you decide to contact Dell, you may contact the technical support, the support in sales problems or the International Support, for international users. Although the international users can receive help from their own and local support center, they can address directly to dell.com as well. This is happening especially when a person from the national or local support center isn’t fulfilling his or her job correctly.
The support can be offered via telephone, e-mail, postal address (extremely rare) and instant messaging. There are all sort of forms of communication and all of them can be used in order to contact Dell. The most effective is the chat method.
Those who run a business will not be interested in the support offered by Dell for the home users, but for the companies. In this situation, if you are in this position also, you will select the support offered by Dell for small companies. Go to the Support for Small businesses. You will be redirected to another page.
If you want to chat with the representatives of the support center, which is the best method, as Dell recommends, you have to choose the “Chat” section. A service tag is needed now by system to know to which department to direct your request. By chatting, you will have a real time conversation with a Dell technician.
The warranty offered for your Dell product offers also this service for free. If you don’t know your service tag, contact Dell support by phone. The Website indicates the number where you can call for more information. This number is for users in the USA only. Those who live in other countries, are recommended to address to their local authorized Dell center.
The Support for Enterprise IT page looks similar with the pages presented before. Because it provides help for a specific category of users, this page has some unique characteristics. First of all, it provides support for IT professionals. The pages here are the same, the drivers and downloads page, the troubleshooting page, a page regarding the warranty for Dell machines, systems and peripherals, manuals and more. In this support area, there is something designed especially for the IT professional; they can talk to other professionals like themselves in organized forums.
